FAQ

How to get started with aamarPay? | আমি কিভাবে আমার পে'র সেবা নিতে পারি?

You can get started quickly by providing few documents and filling and providing document by aamarPay & bank in soft copy format. We need documents as below:

  • Trade license
  • TIN
  • VAT (if any)
  • NID
  • Photo (1 Copy)
  • Partnership Deed (If partnership company where owners are more than one)
  • Certificate of Incorporation (If Private Limited Company)
  • Article Memorandum (If Private Limited Company)

Additional Document: We will provide below:

  • aamarPay Application Form.
  • Bank Sub Merchant Registration form (You need to fill it up then take a print, sign with seal, scan and send us back via email to support@aamarpay.com

Also send us the below information while you send documents scan copy:

  • Company name, Contact name, Email, Phone, City, Address with Zip Code, Mobile Number, Domain name, Hosting IP.
Is my transaction safe over online? | আমার অনলাইন লেনদেন কি নিরাপদ আমার পে'র সাথে ?

Yes ! aamarPay does not store your card information and transmit it securely so that your safety can be ensured with highest security and compliance.

Is Debit & Credit Card Allowed over aamarPay ? | আমার পে কি ডেবিট এবং ক্রেডিট কার্ড গ্রহণ করে?

Yes ! aamarPay ensures both Debit & Credit card with Visa & MasterCard logo. If you have a card, please make sure that it is usable over online through your bank. International cards can be transacted only if it is issued by any bank. No virtual card or prepaid card will be allowed to avoid fraudulent activities.

Is there any monthly or hidden charges? | আমার পে তে কোন মাসিক বা লুকানো চার্জ আছে কি ?

No ! We do not charge monthly nor we have any hidden charges. But if any charge back happens through your merchant account, we will charge you back as per charge back policy ratio.

Do you provide Development Support? | আমার পে কি ওয়েব ডেভেলপমেন্ট সাপোর্ট দিয়ে থাকে কি ?

Yes ! We develop, customize and maintain websites and estores for merchants and any other business with domain, hosting and messaging support for a long with a reasonable price and packages.

How do you provide Technical support? | আমার পে কিভাবে কারিগরী সহায়তা প্রদান করে থাকে মার্চেন্টদের?

We do provide support via Email & Phone almost 16/7 hours at the moment. Our holidays are Friday & Saturday and other government declared national holidays

I'm doing first transaction over online ! Could you please help ! | আমি অনলাইনে প্রথম লেনদেন করছি ! আপনাদের সহযোগিতা কি পাওয়া যাবে এই ক্ষেত্রে?

It’s easy, just go to your vendors website and follow the process mentioned below:

Add to cart > checkout > select shipping method > select payment by aamarPay > select the option you prefer > input the required fields and You are DONE !

Who Can't Apply for aamarPay Merchant Gateway? | কারা আমার পে মার্চেন্ট একাউন্টের জন্য আবেদন করতে পারবে না ?

This service only offered to Bangladeshi and registered companies in Bangladesh. aamarPay will not accept any application from the party involves in one of the following products, services and activities:

  • Pornography & Adult Content
  • Firearms, Ammunition, High Capacity Magazines, Tasers, Air Guns
  • Fireworks or Pyrotechnic Devices or Supplies
  • Unapproved Drugs
  • Gambling Transactions
  • Theft Products
  • Money Laundering
  • Pyramid Scheme Program
  • Terrorism
  • And other activities that against Bangladesh government laws
What is a charge back? | চার্জ ব্যাক কি ?

A charge back is a refund that is requested by the customer through their credit card company or issuer i.e: Bank or NBFI. This occurs when a customer formally disputes a charge usually because their card was stolen or product or service received below their expectation or mistakenly charged

What is the refund and dispute policy of aamarPay ? | আমার পে'র রিফান্ড এবং ডিস্পুট পলিসি কি?

We receive the dispute and investigate, if it is found valid we refund the payment to customer directly.

What is your payment settlement process ? | আমার পে'র পেমেন্ট সেটেলমেন্ট প্রক্রিয়াটি কি রকম?

We do disburse of payment weekly once based on available working day. During bank holidays or weekly holiday or government declared holidays we do not disburse any payment

Do you have CMS & Frameworks support plugins & API's ? | আমার পে'র কি বিভিন্ন সি এম এস প্লাগিন এবং ফ্রেমওয়ার্ক এ পি আই সাপোর্ট আছে?

Yes, we have support for major CMS and Frameworks which includes popular CMS & ecommerce platforms. Like WooCommerce for WordPress, Open Cart, Magento, WHMCS, PrestaShop, Zent Cart, OsCommerce, Laravel API, Custom API etc.

What if I want to change my settlement bank account ? | আমার নিষ্পত্তির ব্যাংক অ্যাকাউন্টটি পরিবর্তন করতে আমার করনীয় কি?

You need to send your updated bank account information on your company letterhead pad with a seal and signature.

What should I do if I want to integrate aamarPay payment gateway for my other website? | আমি যদি আমার অন্য কোন সাইট এ aamarPay সংযোগ করতে চাই সেক্ষেত্রে আমার করনীয় কি?

Please get in touch with our Key Account Manager who will connect you with an agent for new account registration. Once the integration is complete, a new MID will be requested for the respective website.

Is there any merchant panel for merchants where I can monitor my online transactions? | aamarPay কি merchants দের জন্য কোন portal প্রদান করে, যেখান থেকে আমি অনলাইন লেনদেন পর্যবেক্ষণ করতে পারবো?

Yes, there’s a merchant panel (merchant.aamarpay.com) as well as a mobile app named aamarPay Merchant to monitor your online transactions, settlement, refunds, chargebacks, etc. You should have a user account to which you can log in.

If I forget my login credentials of merchant panel, how can I retrieve it? | আমি যদি merchant panel এর লগিন credentials হারিয়ে ফেলি, সেক্ষেত্রে আমার করনীয় কি?

You have to send an email at support@aamarpay.com from your registered email with aamarPay. Our support team will reset your login credentials and send them to your email address.

What are the reasons for failed transactions? | লেনদেন ব্যর্থ হওয়ার কারণগুলি কী কী?

There are a number of reasons why a transaction could fail including Declined by gateway bank or auto-reverse from the bank, transaction ID mismatch, amount mismatch, PIN mismatch, Unattempted/Expired transaction from the customer, or problem with the customer’s internet connection.

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